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CakeMail Support

Francis Brassard Dec 17 News and Status / System Status

Hello,

CakeMail has been experiencing a slowdown in delivery of mailings since yesterday, December 16th, 2014 10:45 AM EST. At the moment, it may take a little longer than usual for a mailing to be delivered to all contacts within a list.

Our team is working towards bringing the systems back up to optimal performance. Updates will be posted on this page.

Update 2014-12-17 4:45 PM EST: We will proceed with a maintenance with downtime tonight at 11:00 PM EST. Downtime should not exceed a few minutes and we expect systems to be fully functional by 11:15 PM EST.

Update 2014-12-18 1:00 AM EST: The maintenance was completed with success and systems have been stable since 11:15 PM EST. We will continue to monitor the situation closely and, if needed, plan and take appropriate measures. 

Update 2014-12-18 2:00 PM EST: We will proceed with a new maintenance with no downtime within the next hour. Some components might, however, respond more slowly than usual.

Update 2014-12-18 7:30 PM EST: The maintenance done this afternoon has been completed. We are continuously monitoring the situation to assess the performances improvements and changes. Another update regarding this ongoing situation will follow tomorrow morning.

Update 2014-12-18 10:30 PM EST: We will proceed with a maintenance tonight at 11:00 PM EST to increase ressources on infrastructure equipments. There should not be any downtime. However, response times might be slightly increased during the operations.

Update 2014-12-18 11:00 PM EST: The maintenance has been postponed to 1:30 AM EST (Dec 19th).

Update 2014-12-19 12:45 PM EST: The systems have shown improvements in stability since last night's maintenance. We will continue monitoring the situation and will update this page if needed.

Please contact support@cakemail.com if you have any questions.

Thank you,

The CakeMail Team