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Delivery Delays - Fixed

On January 17, 2012 we experienced a few delivery issues on our server. Here's what you need to know.

What went wrong
A network switch and an optical fiber between our datacenters failed due to bad weather. This affected a switch; some data was corrupted and had an impact on all information that was connected to that specific switch. 

What we're doing to improve this
- Add a permanent VPN between datacenters for faster failover scenario 
- Route the fiber optical directly on firewall instead of routing it in our core router 
- CDN: Spread the infrastructure to a different geographical location


We certainly apologize to all our customers for any inconvenience we may have caused during this time.

- The CakeMail Team


We are experiencing a few issues with delivery - some campaigns may be delayed. We are looking into the problem.

Update 5:16PM EST: The problem is due to a faulty switch. Currently replacing it.

Update 7:02PM EST: Still on the issue. 

Update 7:32PM EST: Starting to process campaigns again. We're not yet on full capacity though and we have some backlog. 

Update 8:44PM EST: It appears that the dedicated fiber between our two datacenters have been cut. Things are now routing through a VPN but it is slower. ETA for this is 1:00AM EST. Full sending capacity is expected only then.

Update 10:30PM EST: Although the fiber still needs to be repaired, we currently resolved all delivery delays. Let us know if you still experience issues. 

Update 1:00AM EST: All fixed. Thank you for your patience!

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