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Unusual Traffic - Delivery Delays

Due to traffic much higher than normal today we are experiencing some delivery delays.

UPDATE (June 4): Delays are back to normal.

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5 Comments

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    shon taylor

    We're continually getting lags on test messages that range from 30 minutes to several hours. The same lag then applies to bulk messages. This has been relatively persistent for several weeks/months. What is CakeMail doing to resolve this issue in the long-term? We've been told several times that the platform is being overhauled to deal with traffic, but haven't seen tangible results. 

  • 0
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    Vincent Lamanna

    Hi Shon,

    The goal of the migration was to give us an infrastructure that would be flexible enough to accommodate a growing volume. This step is now complete and we now have an infrastructure that can easily grow.

    The plan over the next few weeks is to considerably increase our sending capacity by adding more resources to our infrastructure.

    Let me know if you want more details.

     

    Vincent Lamanna

    Director of Products

    v@cakemail.com

  • 0
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    shon taylor

    Thanks for the response, Vincent. 

    Yes, I would like more details. I'm not trying to sound call you out, but I feel like we've heard the same vague answers over and over again. We've committed time, resources and (obviously) money to our ongoing relationship with CakeMail... Our customers rely on the service. But I get incredibly frustrated giving them consistently cryptic responses without having a real roadmap for when capacity issues will be resolved. And I'm sure we're not the only customer vocalizing this to you. 

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    Vincent Lamanna

    Hi Shon,

    There are 3 main components to our sending pipeline. We have servers that process the emails which include replacing the links with the tracking links, replacing the personalization tags, etc. Then we have servers that actually send the emails. Finally, we have a range of trained IPs to send the high volume of emails we need to send.

    As it stands right now, most of the time the processing servers and the sending servers are able to handle to load. But, as you have experienced it, when we have peaks of volume, delays happen.

    ACTION: Add new processing servers and sending servers, nearly doubling the number that we have now.

    TIMELINE: 1 month.

    Also, even if right now this is not an issue, we will start adding new IPs an train them to have the reputation required to send high volumes.

    ACTION: Add new IPs and train them.

    TIMELINE: 3 months.

     

    I hope this answers all your questions. Let me know if you need anything else.

    Thanks,

    Vincent

  • 0
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    shon taylor

    Thanks again for your response.

     

    This is information that I can work with. We look forward to improved service in the near future. 

     

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